Suzuki GB Announces Recall Campaign for V-Strom 800DE Due to Rear Tyre Defect

Suzuki GB has issued a recall campaign for its V-Strom 800DE motorcycle, citing a defect with the original equipment (OE) rear tyre. This recall affects 304 registered units in the United Kingdom. The company has emphasized that customer safety and satisfaction remain its top priority.

Effective today, Friday, 26 July, Suzuki GB will begin contacting owners of the affected V-Strom 800DE models. The company strongly advises owners to stop riding their motorcycles immediately until the defective tyres are replaced by an authorized Suzuki dealership. This proactive measure is aimed at preventing any potential accidents or mishaps due to the tyre defect.

Support for Affected Owners

Suzuki GB has outlined a comprehensive support plan for owners of the affected motorcycles. Those who still have the OE tyres on their bikes will receive a full service from their local Suzuki dealership. The service includes collecting the motorcycle, fitting a pair of replacement tyres, and returning the motorcycle to the owner. This process ensures that customers can resume using their V-Strom 800DE safely and without inconvenience.

For owners who have already replaced the OE tyres on their own, Suzuki GB is offering a reimbursement program. Affected owners are advised to contact Suzuki GB customer services to claim a refund for the new tyres and fitting expenses. This gesture underscores Suzuki GB’s commitment to customer satisfaction and safety.

Impact on New Registrations and Orders

Due to the identified defect, Suzuki GB is temporarily halting the registration of any new V-Strom 800DE models. This precautionary step is taken to prevent any further distribution of motorcycles with defective tyres. Suzuki GB is aware of the potential inconvenience this may cause customers who have already placed orders for the V-Strom 800DE.

To mitigate this impact, Suzuki GB will offer a courtesy bike to those customers waiting for their new V-Strom 800DE. This temporary arrangement will remain in place until the recall work is completed and the defective tyres are replaced. This approach ensures that customers do not face significant disruptions in their riding plans.

No Impact on V-Strom 1050DE

It is important to note that the recall campaign only affects the V-Strom 800DE models. The V-Strom 1050DE remains unaffected by this issue, and owners of this model can continue to use their motorcycles without any concerns related to the tyre defect.

Commitment to Customer Safety

Suzuki GB has reiterated its unwavering commitment to customer safety and satisfaction. By taking full responsibility for the recall and associated costs, the company aims to uphold its reputation for reliability and customer care. Suzuki GB will bear all costs related to the recall, including the collection, replacement, and reimbursement for previously replaced tyres.

Suzuki GB’s prompt action in addressing the rear tyre defect on the V-Strom 800DE reflects its dedication to maintaining high standards of safety and customer service. Affected owners are urged to comply with the recall instructions and cooperate with authorized dealerships to ensure a smooth and efficient resolution to the issue. Suzuki GB remains committed to supporting its customers through this recall process and ensuring their continued satisfaction with their motorcycles.